Deskside Support Specialist

Artech Information System LLC; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing company based in Chicago is seeking an IT Support professional with 5-7 years of experience in Deskside Break/Fix troubleshooting. The ideal candidate will provide VIP level support, assist with Microsoft OS including Win7 and Win10, and some MAC OS support. Strong communication and customer service skills are essential, as well as the ability to troubleshoot various mobility devices. This is an onsite position expected to last 12+ months, potentially extending further.

Qualifications

• 5-7+ years of experience in Deskside Break/Fix troubleshooting.
• Experience providing VIP level support.
• Solid experience in application support of Microsoft Office products, including Outlook/Exchange.

Responsibilities

• Provide on-site and remote support to high-level and executive end users.
• Support Microsoft OS including Win7 and Win10, and current MAC OS.
• Troubleshoot and image MAC OS in a corporate environment.

Skills

Deskside Break/Fix troubleshooting

VIP level support

Microsoft OS support

MAC OS support

Mobility devices support

Application support of Microsoft Office products

Customer service skills

Communication skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 12+Months (Possible Extension)

Location : CHICAGO, IL (Onsite)

SKILLS OVERVIEW (List or Overview):

• Candidate requires 5-7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.
• Must have provided VIP level Support
• The support platform is Microsoft OS including Win7 and some Win10 (piloting).
• In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
• The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.
• This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
• The candidate must be able to provide on-site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools.
• Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written.