Onsite Video Conferencing & IT Support Technician

Astreya China; United States; On-site; USD 60,000 - 94,000; Full time

Benefits offered by this job

Medical through UHC / Kaiser (Calif.)

Dental through UHC

Vision through UHC

401k Plan with employer contributions

Paid Time Off

Job summary

Astreya is seeking an experienced on-site video conferencing and IT support technician in the United States. You will handle break/fix, deployments, and escalations for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

You will work with ITSM processes, use SCCM and Nexthink for endpoint visibility, and apply Windows and basic networking troubleshooting to restore services quickly. This is a full-time on-site role with competitive benefits.

Qualifications

• Experience diagnosing and fixing Windows issues across laptops, desktops, and rugged factory devices.
• Familiarity with typical ITSM incident/request workflows and ticket handling.
• Knowledge of SCCM, Nexthink, and endpoint visibility tools is a plus.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.

Skills

Windows troubleshooting

Basic network diagnostics

Onsite technical support

ITSM processes

SCCM

Nexthink

A/V systems knowledge

Tools

SCCM

IT Shop

Nexthink

Job description

Astreya is seeking an experienced on-site video conferencing and IT support technician in the United States. You will handle break/fix, deployments, and escalations for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

You will work with ITSM processes, use SCCM and Nexthink for endpoint visibility, and apply Windows and basic networking troubleshooting to restore services quickly. This is a full-time on-site role with competitive benefits.