IT Support Technician: Laptops, A/V & Conferencing

Astreya Partners, LLC; Fort Mill (SC); On-site; USD 60,000 - 94,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401k

Paid time off

Paid holidays

Continued education opportunities

Wellness programs

Job summary

Astreya Partners, LLC is seeking an onsite IT support technician to handle break/fix and deployment for laptops, rugged devices, printers, scanners, and conference room A/V systems across office and factory environments. You will work with ITSM processes and tools like SCCM, Nexthink, and IT Shop to restore services quickly.

The role emphasizes strong Windows troubleshooting and basic network diagnostics, incident management, and creating helpful runbooks and knowledge articles.

Qualifications

• Experience providing onsite break/fix and deployment support for laptops, rugged devices, printers, and A/V equipment.
• Proficient in Windows troubleshooting and basic network diagnostics.
• Familiar with ITSM processes and incident management.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Windows troubleshooting

Networking basics

ITSM processes

Onsite support

Tools

SCCM

Nexthink

IT Shop

Job description

Astreya Partners, LLC is seeking an onsite IT support technician to handle break/fix and deployment for laptops, rugged devices, printers, scanners, and conference room A/V systems across office and factory environments. You will work with ITSM processes and tools like SCCM, Nexthink, and IT Shop to restore services quickly.

The role emphasizes strong Windows troubleshooting and basic network diagnostics, incident management, and creating helpful runbooks and knowledge articles.