Onsite Desktop & Mobile IT Support Specialist
Astreya China
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Benefits offered by this job
Job summary
Astreya is seeking an on-site Desktop Support professional in Cleveland, OH, with 4–7 years of experience across office and factory environments. The role covers break/fix and deployment support for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V equipment.
You will work with ITSM processes, leverage SCCM and Nexthink for endpoint visibility, and apply strong Windows troubleshooting and basic networking to restore services quickly.
Qualifications
- 4–7 years of onsite desktop support experience.
- Strong Windows troubleshooting and basic networking skills.
- Experience with ITSM processes.
Responsibilities
- Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools.
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply Windows troubleshooting and basic network diagnostics to restore services quickly.
Skills
Tools
Job description
Astreya is seeking an on-site Desktop Support professional in Cleveland, OH, with 4–7 years of experience across office and factory environments. The role covers break/fix and deployment support for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V equipment.
You will work with ITSM processes, leverage SCCM and Nexthink for endpoint visibility, and apply strong Windows troubleshooting and basic networking to restore services quickly.
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