Onsite Vehicle Operations & Customer Support

HireArt; Austin (TX); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Pre-tax commuter benefits

Healthcare benefits

Flexible Spending Account

Disability & life insurance

401k

Job summary

HireArt is assisting its client in Austin, TX to fill an Operations Support Associate role. This onsite position focuses on customer service and vehicle readiness, supporting the rental process from check-in to vehicle preparation.

The ideal candidate will have 1+ year of in-person customer service experience, a valid driver's license, and strong communication skills. This part-time, 3-month contract offers benefits through HireArt and opportunities to extend based on performance.

Qualifications

• 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality)
• Strong verbal and written communication skills
• Demonstrated ability to provide excellent customer service and resolve problems effectively
• Ability to follow instructions and work independently
• Ability to handle prolonged standing and walking

Responsibilities

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.
• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Skills

Customer service

Communication

Teamwork

Problem solving

Patience

De-escalation

Written communication

Independent work

Job description

HireArt is assisting its client in Austin, TX to fill an Operations Support Associate role. This onsite position focuses on customer service and vehicle readiness, supporting the rental process from check-in to vehicle preparation.

The ideal candidate will have 1+ year of in-person customer service experience, a valid driver's license, and strong communication skills. This part-time, 3-month contract offers benefits through HireArt and opportunities to extend based on performance.