Service Associate - Base Operations

Continuum Resource Network

Los Angeles (CA)

On-site

USD 37,884

Full time

14 days+

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Benefits offered by this job

Pre-tax commuter benefits

Employer-subsidized healthcare benefits

Flexible Spending Account

Short- and long-term disability coverage

401k package

Job summary

A ride-hailing service company is seeking a Service Associate in Austin, TX. The role involves supporting daily fleet operations, maintaining vehicles, and providing logistical support. Candidates should have 2-4 years of experience, a valid driver's license, and a proactive attitude. This full-time role offers benefits including healthcare and a 401k package.

Qualifications

2 - 4 years of work experience.
Valid driver's license with a clean driving record.
Ability to work in high-pressure situations.

Responsibilities

Support company milestones and optimize drive operations.
Ensure vehicles and equipment are clean and ready for use.
Assist with paperwork and documentation related to vehicle readiness.

Skills

Problem-solving

Team collaboration

Excellent communication

Ability to lift 50 pounds

Multi-tasking

Job description

Overview

We are helping an on-demand, autonomous ride-hailing company hire a Service Associate (Base Operations) to support daily fleet operations.

In this role, you'll be responsible for the daily upkeep of the vehicles, with tasks such as cleaning, fueling, and ensuring the test site is organized and presentable for operations.

Within the Base Operations (BaseOps) team, you'll help ensure that vehicles meet regulatory requirements per provided guidance. You'll also support the company's parts team in organizing and transporting spare parts inventory and help its driving team, Alpha Operations, with their operational testing needs.

Rate: $27.50 per hour

This role is based in Austin, TX, and offers the following schedules:

Thursday-Monday 2:00PM-10:30PM
Wednesday-Sunday 10:00PM-6:30AM

Responsibilities

As a Maintenance Mechanic, your responsibilities include:

Primary:

Supporting company milestones and optimizing drive operations across multiple locations.
Ensure the vehicles, equipment, and workplace are clean and ready for use.
Provide logistical support for the movement and storage of vehicles and equipment.
Assist with paperwork and documentation related to vehicle readiness.
Perform routine charging of our test vehicles and supporting equipment.
Execute mission prep procedures, which include, but are not limited to, launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise.
Support the readiness of spare parts and the associated inventory.

Secondary:

Provide hands-on technical support to the BaseOps technicians.
General testing support (e.g., documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

Qualifications

2 - 4 years of work experience
Ability to lift up to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around.
Ability to go up and down stairs, as well as stand, walk, push, pull, squat, bend, kneel, and reach during shifts.
Must have a valid driver's license with a clean/excellent driving record. Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks.
Must have the proven ability to problem solve and deliver on high-pressure situations.
Must have the proven ability to multi-task and manage multiple projects and deliverables.
Excellent written/verbal communication skills.
Works well in a team environment
Must comply with the Substance Abuse Policy.
Pass a background check, MVR (Motor Vehicle Record) check, and drug screen.

Benefits