Onsite Vehicle Operations & Customer Experience Associate

Lyft; Cleveland (OH); Vor Ort; USD 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, dental, & vision insurance

Mental health benefits

Unlimited PTO (salaried) / 15 days PTO

401(k) plan

18 weeks parental leave

Pre-tax commuter benefits

Lyft Pink benefits

Zusammenfassung

Lyft’s Flexdrive unit is hiring an Operations Associate in Cleveland to deliver in-person service to drivers through the Express Drive program. You will support the end-to-end rental process, check-ins, and vehicle preparation at our Flexdrive facilities.

You will manage vehicle lots, coordinate fleet movements, and communicate issues to our Operations Lead, while upholding Lyft’s service standards and acting as a brand ambassador.

Qualifikationen

• 1+ year of in-person customer service experience (retail, hospitality, or tech support).
• Familiar with the Cleveland area.
• Excellent verbal and written communication.
• Strong patience, problem-solving, and de-escalation skills.
• Ability to work well in a team and take initiative.
• Bonus: Lyft driver experience or willingness to become one.
• Other language skills are a plus.
• Valid unrestricted driver’s license and insurable driving record.

Aufgaben

• Assist customers with the Express Drive rental process and check-in/check-out.
• Prepare rental vehicles (fuel, cleaning, telematics, plates) and ensure compliance.
• Manage vehicle lot organization and transportation for daily operations.
• Flag vehicle issues and program challenges to leadership and partners.
• Build trust and collaborate to achieve team results and Lyft brand standards.
• Maintain high service standards while interacting with all drivers and be an ambassador for Lyft.
• Proactively seek opportunities to contribute to team success.

Kenntnisse

Customer service

Communication

Team player

Problem solving

Patience

Tools

Telematics

Jobbeschreibung

Lyft’s Flexdrive unit is hiring an Operations Associate in Cleveland to deliver in-person service to drivers through the Express Drive program. You will support the end-to-end rental process, check-ins, and vehicle preparation at our Flexdrive facilities.

You will manage vehicle lots, coordinate fleet movements, and communicate issues to our Operations Lead, while upholding Lyft’s service standards and acting as a brand ambassador.