Houston Operations Associate - Driver Rentals Support

Lyft; Arizona; On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

401(k)

Parental leave

Commuter benefits

Job summary

Lyft is seeking an Operations Associate in Houston to support the Express Drive rental program end-to-end, welcoming drivers and ensuring vehicle readiness at our on-site hub.

The role reports to the Operations Lead and requires at least 1 year of in-person customer service, excellent communication, and a passion for operations. On-site with strong teamwork expectations and a driver-focused culture.

Qualifications

• 1 year of in-person customer service experience.
• Familiarity with the Houston area.
• Impeccable customer service and problem-solving skills.
• Excellent, clear verbal and written communication skills.

Responsibilities

• Assist customers with the car rental process, including Express Drive customer support and check-in.
• Prepare rental vehicles for Lyft drivers: fueling, cleaning, telematics, license plates, inspections, and compliance documents.
• Manage vehicle lot organization, transportation, and daily rental operations.
• Flag vehicle issues and program challenges to the Operations Lead and partners.
• Build trust and work effectively with others to achieve results and team goals.
• Uphold Lyft's high standard of service while representing the Lyft brand.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Lyft is seeking an Operations Associate in Houston to support the Express Drive rental program end-to-end, welcoming drivers and ensuring vehicle readiness at our on-site hub.

The role reports to the Operations Lead and requires at least 1 year of in-person customer service, excellent communication, and a passion for operations. On-site with strong teamwork expectations and a driver-focused culture.