Operations Associate

Lyft; Cleveland (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Mental health benefits

Unlimited PTO (salaried) / 15 days PTO

401(k) plan

18 weeks parental leave

Pre-tax commuter benefits

Lyft Pink benefits

Job summary

Lyft’s Flexdrive unit is hiring an Operations Associate in Cleveland to deliver in-person service to drivers through the Express Drive program. You will support the end-to-end rental process, check-ins, and vehicle preparation at our Flexdrive facilities.

You will manage vehicle lots, coordinate fleet movements, and communicate issues to our Operations Lead, while upholding Lyft’s service standards and acting as a brand ambassador.

Qualifications

• 1+ year of in-person customer service experience (retail, hospitality, or tech support).
• Familiar with the Cleveland area.
• Excellent verbal and written communication.
• Strong patience, problem-solving, and de-escalation skills.
• Ability to work well in a team and take initiative.
• Bonus: Lyft driver experience or willingness to become one.
• Other language skills are a plus.
• Valid unrestricted driver’s license and insurable driving record.

Responsibilities

• Assist customers with the Express Drive rental process and check-in/check-out.
• Prepare rental vehicles (fuel, cleaning, telematics, plates) and ensure compliance.
• Manage vehicle lot organization and transportation for daily operations.
• Flag vehicle issues and program challenges to leadership and partners.
• Build trust and collaborate to achieve team results and Lyft brand standards.
• Maintain high service standards while interacting with all drivers and be an ambassador for Lyft.
• Proactively seek opportunities to contribute to team success.

Skills

Customer service

Communication

Team player

Problem solving

Patience

Tools

Telematics

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you!

Responsibilities:

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Cleveland area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
• Bonus points if you love ride-sharing so much that you're a Lyft driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time.#Onsite

The expected base pay range for this position in the Cleveland area is $16.62-$20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.