Onsite Unified Communications Engineer — Voice, Video, Teams

National Capitol Contracting; Washington; On-site; USD 75,000 - 80,000; Full time

Job summary

National Capitol Contracting is seeking a Unified Communications Technician to join an on-site team in Washington, DC. You will maintain and enhance the enterprise communications infrastructure, including voice, video, and web conferencing, and provide multi-tier support to ensure reliable services and SLA compliance.

The role requires hands-on experience with Avaya CM/UC products, MS Teams Voice, and IP endpoints, along with strong problem-solving and collaboration capabilities.

Qualifications

• 4 years of related experience in unified communications or telecom environments.
• Strong understanding of Avaya CM/Unified Communications products, including MS Teams Voice.
• Experience with MS Teams phones and Endpoints; familiarity with Windows/Linux server administration.

Responsibilities

• Maintain and update unified voice, video, and web conferencing infrastructure and services.
• Provide tier 2/3 support to investigate and resolve problems and SLA/KPI adherence.
• Assist in designing and implementing enterprise communications solutions and disaster recovery planning.

Skills

Unified Communications

MS Teams Voice

Avaya CM/UC

Education

BA or BS Degree

Tools

Avaya 96xx IP phones

Avaya Aura 7.X

MS Teams integration

Job description

National Capitol Contracting is seeking a Unified Communications Technician to join an on-site team in Washington, DC. You will maintain and enhance the enterprise communications infrastructure, including voice, video, and web conferencing, and provide multi-tier support to ensure reliable services and SLA compliance.

The role requires hands-on experience with Avaya CM/UC products, MS Teams Voice, and IP endpoints, along with strong problem-solving and collaboration capabilities.