Unified Communications Systems Engineer

National Capitol Contracting; Washington (District of Columbia); On-site; USD 75,000 - 80,000; Full time

Job summary

National Capitol Contracting in Washington, DC is seeking a Unified Communications Technician to maintain and advance our enterprise voice, video, and web conferencing infrastructure. You will provide full lifecycle engineering support to ensure secure, reliable UC solutions for our users.

The role requires hands-on experience with Avaya CM/UC products and Microsoft Teams Voice, plus the ability to configure and support IP/SIP phones, system management tools, and Call Center features.

Qualifications

• Must be able to obtain a Public Trust government security clearance
• Minimum 4 years of related experience in unified communications
• Strong understanding of Avaya CM/UC products and MS Teams Voice
• Experience installing and supporting Avaya 96xx IP and SIP phones; Avaya Aura 7.X
• Experience patching, upgrading, and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager; supporting Avaya Call Center
• Voicemail support experience; basic cabling knowledge and ad-hoc hardware repair abilities
• Ability to work 7/24/365 to meet SLAs and effectively communicate with customers

Responsibilities

• Maintain and update UC infrastructure and services with full lifecycle engineering support
• Perform health assessments and monitor performance data
• Integrate technical requirements into enterprise network design
• Provide tier 2/3 incident response and ensure SLA/KPI targets
• Manage tickets and coordinate with customers to close issues

Skills

Avaya CM/UC products

MS Teams Voice

Client management

Team collaboration

Education

BA/BS Degree

Tools

VMware ESXi

Linux OS

Securelogix ETM

Avaya Aura 7.X

Microsoft Teams Phone

Job description

National Capitol Contracting in Washington, DC is seeking a Unified Communications Technician to maintain and advance our enterprise voice, video, and web conferencing infrastructure. You will provide full lifecycle engineering support to ensure secure, reliable UC solutions for our users.

The role requires hands-on experience with Avaya CM/UC products and Microsoft Teams Voice, plus the ability to configure and support IP/SIP phones, system management tools, and Call Center features.