Unified Communications Engineer - Onsite DC, AVAYA & Teams

ADP, Inc.; Washington (District of Columbia); On-site; USD 75,000 - 80,000; Full time

Job summary

ADP, Inc. is seeking an onsite Unified Communications Technician in Washington, DC to join a telecom engineering team.

You will maintain and update unified voice, video, and web conferencing infrastructure, and provide full lifecycle engineering support to keep UC services secure, efficient, and available. Required: at least 4 years of related experience, strong Avaya CM/Aura and MS Teams Voice skills, and the ability to obtain a Public Trust clearance.

Qualifications

• 4 years of related experience.
• Strong MS Teams Voice knowledge.
• Experience installing and supporting Avaya devices.
• Ability to obtain Public Trust clearance.

Responsibilities

• Maintain and update unified voice, video, and web conferencing infrastructure and services by providing full lifecycle engineering support.
• Provide tier 2/3 support and resolve problems to meet SLAs.
• Perform health assessments of communications systems and collect performance data.
• Integrate UC requirements and design goals into the enterprise network.
• Manage tickets and outages to meet SLA and KPI initiatives.
• Willingness to work weekends for maintenance and after-hours support.
• Assist with cabling and hardware repairs as needed.
• Ensure maximum system uptime and disaster recovery planning.

Skills

Unified Communications

MS Teams Voice

Avaya CM

Avaya Aura

IP Telephony

Troubleshooting

Education

BA or BS Degree

Tools

Avaya 96xx IP Phones

Session Manager

System Manager

Avaya Call Center

Windows/Linux Servers

Job description

ADP, Inc. is seeking an onsite Unified Communications Technician in Washington, DC to join a telecom engineering team.

You will maintain and update unified voice, video, and web conferencing infrastructure, and provide full lifecycle engineering support to keep UC services secure, efficient, and available. Required: at least 4 years of related experience, strong Avaya CM/Aura and MS Teams Voice skills, and the ability to obtain a Public Trust clearance.