Unified Communications Technician

National Capitol Contracting; Washington; On-site; USD 75,000 - 80,000; Full time

Job summary

National Capitol Contracting is seeking a Unified Communications Technician to join an on-site team in Washington, DC. You will maintain and enhance the enterprise communications infrastructure, including voice, video, and web conferencing, and provide multi-tier support to ensure reliable services and SLA compliance.

The role requires hands-on experience with Avaya CM/UC products, MS Teams Voice, and IP endpoints, along with strong problem-solving and collaboration capabilities.

Qualifications

• 4 years of related experience in unified communications or telecom environments.
• Strong understanding of Avaya CM/Unified Communications products, including MS Teams Voice.
• Experience with MS Teams phones and Endpoints; familiarity with Windows/Linux server administration.

Responsibilities

• Maintain and update unified voice, video, and web conferencing infrastructure and services.
• Provide tier 2/3 support to investigate and resolve problems and SLA/KPI adherence.
• Assist in designing and implementing enterprise communications solutions and disaster recovery planning.

Skills

Unified Communications

MS Teams Voice

Avaya CM/UC

Education

BA or BS Degree

Tools

Avaya 96xx IP phones

Avaya Aura 7.X

MS Teams integration

Job description

National Capitol Contracting

Position Summary

This is an ONSITE position located in Washington, D.C.

NCC is seeking a Unified Communications Technician to work in an operations and maintenance environment with a team of telecommunication engineers and analysts. In this position, you will uphold and update unified voice, video, and web conference communication infrastructure services and offer full-life cycle engineering support to ensure unified communication solutions and products are secure, effective, efficient, complete and responsive.

Essential Duties and Responsibilities

• Maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete, and efficient.
• TheVoice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. The successful candidate must have a deep technical understanding of: Unified Communications products: Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
• Performing communications system's health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.
• Integrating technical requirements and design goals into the overall enterprise network design.
• Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
• Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
• Other duties as assigned

Minimum Requirements

• Ability to obtain a Public Trust government security clearance (Must be able to pass a criminal background and credit check).
• 4 years of related experience.
• Strong understanding of Avaya CM/Unified Communications products, including MS Teams Voice
• Experience in the installation and support of Avaya 96xx IP and SIP phones Avaya Aura 7.X System Knowledge
• Installation and support of Microsoft Teams phones and Endpoints
• Direct hands-on experience assessing, managing, patching, and upgrading and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager
• Experience implementing and configuring Avaya Call Center
• Experience providing Voicemail Support
• Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
• Must be able make ad-hoc hardware repairs
• Strong experience with MS Teams Voice services.
• Ability to assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning
• Knowledge of new and emerging technologies and their potential application on client engagements.
• Excellent client management skills; can effectively set and manage customer expectations.
• Understand how to communicate difficult/sensitive information tactfully.
• Resolves and/or escalates issues in an appropriate and timely fashion.
• Ability to effectively work and collaborate with current team members.

Preferred Qualifications

• BA or BS Degree
• Avaya Certified Support Specialist Microsoft Teams voice Specialist CCNA
• MS Office, Avaya CM/UC Products, Linux OS, VMware ESXi, Securelogix ETM, Microsoft Team Voice

Schedule:

• Monday-Friday, 9AM-5:30PM, with flexibility to meet customer's needs.
• Must be able to work maintenance on weekends once a month.

Physical Demands:

Ability to lift up to 50 pounds, crouch and crawl into small spaces, carry large equipment from room to room and between floors, sitting/standing for prolonged periods of time.

Compensation

$75,000-$80,000

The compensation range listed for this position is provided as a good-faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us and reference the position in your email. NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

NCC is an Equal Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disabled).