Unified Communications Technician

National Capitol Contracting; Washington (District of Columbia); On-site; USD 75,000 - 80,000; Full time

Job summary

National Capitol Contracting in Washington, DC is seeking a Unified Communications Technician to maintain and advance our enterprise voice, video, and web conferencing infrastructure. You will provide full lifecycle engineering support to ensure secure, reliable UC solutions for our users.

The role requires hands-on experience with Avaya CM/UC products and Microsoft Teams Voice, plus the ability to configure and support IP/SIP phones, system management tools, and Call Center features.

Qualifications

• Must be able to obtain a Public Trust government security clearance
• Minimum 4 years of related experience in unified communications
• Strong understanding of Avaya CM/UC products and MS Teams Voice
• Experience installing and supporting Avaya 96xx IP and SIP phones; Avaya Aura 7.X
• Experience patching, upgrading, and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager; supporting Avaya Call Center
• Voicemail support experience; basic cabling knowledge and ad-hoc hardware repair abilities
• Ability to work 7/24/365 to meet SLAs and effectively communicate with customers

Responsibilities

• Maintain and update UC infrastructure and services with full lifecycle engineering support
• Perform health assessments and monitor performance data
• Integrate technical requirements into enterprise network design
• Provide tier 2/3 incident response and ensure SLA/KPI targets
• Manage tickets and coordinate with customers to close issues

Skills

Avaya CM/UC products

MS Teams Voice

Client management

Team collaboration

Education

BA/BS Degree

Tools

VMware ESXi

Linux OS

Securelogix ETM

Avaya Aura 7.X

Microsoft Teams Phone

Job description

National Capitol Contracting

NCC is seeking a Unified Communications Technician to work in an operations and maintenance environment with a team of telecommunication engineers and analysts. In this position, you will uphold and update unified voice, video, and web conference communication infrastructure services and offer full-life cycle engineering support to ensure unified communication solutions and products are secure, effective, efficient, complete and responsive.

Essential Duties and Responsibilities

• Maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete, and efficient.
• TheVoice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. The successful candidate must have a deep technical understanding of: Unified Communications products: Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
• Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.
• Integrating technical requirements and design goals into the overall enterprise network design.
• Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
• Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
• Other duties as assigned

Minimum Requirements

• Ability to obtain a Public Trust government security clearance (Must be able to pass a criminal background and credit check).
• 4 years of related experience.
• Strong understanding of Avaya CM/Unified Communications products, including MS Teams Voice
• Experience in the installation and support of Avaya 96xx IP and SIP phones Avaya Aura 7.X System Knowledge
• Installation and support of Microsoft Teams phones and Endpoints
• Direct hands‑on experience assessing, managing, patching, and upgrading and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager
• Experience implementing and configuring Avaya Call Center
• Experience providing Voicemail Support
• Knowledge of cabling standards and ability to perform minor ad‑hoc cabling requests
• Must be able make ad‑hoc hardware repairs
• Strong experience with MS Teams Voice services.
• Ability to assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning
• Knowledge of new and emerging technologies and their potential application on client engagements.
• Excellent client management skills; can effectively set and manage customer expectations.
• Understand how to communicate difficult/sensitive information tactfully.
• Resolves and/or escalates issues in an appropriate and timely fashion.
• Ability to effectively work and collaborate with current team members.

Preferred Qualifications

• BA or BS Degree
• Avaya Certified Support Specialist Microsoft Teams voice Specialist CCNA
• MS Office, Avaya CM/UC Products, Linux OS, VMware ESXi, Securelogix ETM, Microsoft Team Voice

Special Position Requirements

Schedule

• Monday-Friday, 9AM-5:30PM, with flexibility to meet customer's needs.
• Must be able to work maintenance on weekends once a month.

Physical Demands

Ability to lift up to 50 pounds, crouch and crawl into small spaces, carry large equipment from room to room and between floors, sitting/standing for prolonged periods of time.

Educational Requirements

• BA/BS

Compensation

$75,000-$80,000

The compensation range listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at [e-mail]. Please reference the position in your email.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

NCC is an Equal Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disabled).

Equal employment opportunity, including veterans and individuals with disabilities.

PI288327743