Telecom Engineer: Teams Voice & Avaya (Onsite DC)

National Capitol Contracting, LLC; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified communications environment. Focus on Microsoft Teams Voice and Direct Routing, with Avaya telephony and VoIP infrastructure support.

The ideal candidate has extensive hands-on experience with Teams Voice, Avaya telephony systems, and strong capability to troubleshoot complex enterprise voice issues in a 24/7 environment.

Qualifications

• 8+ years of hands-on Avaya experience in enterprise telecoms.
• Extensive Microsoft Teams Voice, Direct Routing experience.
• Experience with Teams dial plans, voice policies, auto attendants, queues.

Responsibilities

• Provide Tier 2/3 support for Teams Phone, Direct Routing, Avaya.
• Design and maintain Teams Voice solutions and routing configurations.
• Troubleshoot call-quality, routing, carrier connectivity, and issues.
• Administer Avaya components and manage virtual servers.
• Support legacy telephony and PSTN connectivity.
• Document configurations and participate in 24/7 support.

Skills

Microsoft Teams Voice

Direct Routing

Avaya Telephony

VoIP

Call Routing

VMware ESXi

Windows Server

Linux Server

Tools

Avaya Communication Manager

Avaya System Manager

Avaya Session Manager

WFO

CDR

Job description

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified communications environment. Focus on Microsoft Teams Voice and Direct Routing, with Avaya telephony and VoIP infrastructure support.

The ideal candidate has extensive hands-on experience with Teams Voice, Avaya telephony systems, and strong capability to troubleshoot complex enterprise voice issues in a 24/7 environment.