Onsite Transit Operations Lead — Rider & Driver Experience

Via Transportation, Inc.; Rochester (MN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking an Operations Manager to lead daily onsite operations in Rochester, MN. You will make real-time decisions on fleet, driver supply, and rider needs, while guiding drivers and turning community feedback into concrete improvements.

This hands-on role emphasizes safety, reliability, and strong partnerships with city stakeholders. The successful candidate will be experienced in operations, logistics, and CDL driver management, with a focus on long-term, strategic

Qualifications

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence and run scheduling for large-scale operations.
• You are comfortable working around Class B/Class A vehicles and understand safety, maintenance, and maneuvering requirements for 35– to 45-foot coach buses.
• You have a proven track record of managing and retaining professional CDL drivers, emphasizing safety and compliance (DOT/FMCSA) in a high-pressure environment.
• Based in Rochester, MN ready to be onsite 4–5 days a week.

Responsibilities

• Run the daily onsite operations of our service to provide riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues to ensure dependable service.
• Guide and support drivers, building strong relationships and addressing concerns.
• Turn rider and community feedback into tangible improvements and collaborate with internal teams.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Skills

People management

Logistics

Customer service

Data-driven decision making

Job description

Via Transportation, Inc. is seeking an Operations Manager to lead daily onsite operations in Rochester, MN. You will make real-time decisions on fleet, driver supply, and rider needs, while guiding drivers and turning community feedback into concrete improvements.

This hands-on role emphasizes safety, reliability, and strong partnerships with city stakeholders. The successful candidate will be experienced in operations, logistics, and CDL driver management, with a focus on long-term, strategic