Field Operations Lead – Public Transit Tech (Onsite)

VIA; City of Rochester (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Manager on its Operations team in Rochester, MN to keep our services running reliably for communities that depend on them. This is a high-ownership, boots-on-the-ground role, leading daily operations and tackling real-time challenges to elevate rider and driver experiences.

This fully in-person position requires onsite work 4–5 days per week, with compensation reflecting experience. If you are hands-on, relationship-focused, and eager to improve public mobility, apply to

Qualifications

• Operationally experienced with background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication.
• Hands-on and proactive, preferring field work to solve problems where they happen.
• Based in Rochester, MN and available to be onsite 4–5 days a week.

Responsibilities

• Run the daily onsite operations of our service to provide safe, reliable, and accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs to ensure dependable service.
• Guide and support drivers, building trust and ensuring they’re equipped to deliver great service.
• Turn rider and community feedback into tangible improvements with internal teams.
• Use data and technology to understand service performance and implement efficiency improvements.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process improvement

Field operations

Job description

Via is seeking a Field Manager on its Operations team in Rochester, MN to keep our services running reliably for communities that depend on them. This is a high-ownership, boots-on-the-ground role, leading daily operations and tackling real-time challenges to elevate rider and driver experiences.

This fully in-person position requires onsite work 4–5 days per week, with compensation reflecting experience. If you are hands-on, relationship-focused, and eager to improve public mobility, apply to