Onsite Transit Operations Lead | Real-Time Service & Impact

Monograph; Prescott (AZ); On-site; USD 55,000 - 65,000; Full time

Job summary

Via seeks a Transit Manager in Prescott, AZ to lead daily onsite operations and ensure safe, reliable, and accessible transportation for riders and drivers. You will be deeply involved in coordinating fleets, driver supply, and city partnerships, with a hands-on, field-based leadership style.

You’ll make real-time decisions, guide drivers, and use data to diagnose performance, implementing improvements that enhance rider experience and service reliability.

Qualifications

• Operational experience in people management, logistics, or customer service.
• Ability to manage relationships with drivers, riders, and city partners.
• Hands-on, field-based problem solving and proactive service improvements.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable transportation.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs.
• Guide and support drivers, addressing concerns, and delivering great service.
• Turn rider and community feedback into actionable improvements.
• Use data and technology to diagnose performance and implement improvements.
• Serve as the operational bridge among city partners, drivers, and Via teams.

Skills

People management

Logistics

Customer service

Process orientation

Field work

Data-driven

Problem solving

Communication

Job description

Via seeks a Transit Manager in Prescott, AZ to lead daily onsite operations and ensure safe, reliable, and accessible transportation for riders and drivers. You will be deeply involved in coordinating fleets, driver supply, and city partnerships, with a hands-on, field-based leadership style.

You’ll make real-time decisions, guide drivers, and use data to diagnose performance, implementing improvements that enhance rider experience and service reliability.