Transit Communications Agent - Onsite 365/24/7 Ops

Washington Metropolitan Area Transit Authority; United States; Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

A public transit authority is seeking a Communications Agent to communicate timely updates to customers regarding service status. This full-time position requires three years of customer service experience and a high school diploma. You will act as a liaison between customers and staff, ensuring effective messaging during service disruptions. The role is strictly onsite, and applicants must be prepared for a 365/24/7 operations environment.

Formación

• Minimum three years of experience in a customer service role.
• Roadway Worker Protection Certification required within six months.

Responsabilidades

• Monitor service status and provide timely updates.
• Coordinate with other departments for service communication.
• Train and mentor new employees.

Conocimientos

Customer service orientation

Effective communication

Operational awareness

Educación

High school diploma or GED

Associate Degree in Communications or related field

Descripción del empleo

A public transit authority is seeking a Communications Agent to communicate timely updates to customers regarding service status. This full-time position requires three years of customer service experience and a high school diploma. You will act as a liaison between customers and staff, ensuring effective messaging during service disruptions. The role is strictly onsite, and applicants must be prepared for a 365/24/7 operations environment.