Customer Support Specialist - On-Demand Mobility & Ops

RiverPark Ventures; Baton Rouge (LA); On-site; USD 21,000 - 29,000; Full time

Job summary

Via is seeking a Customer Support Agent to serve as the human connection between our technology and riders/drivers, helping hundreds of thousands of users daily. You will support on-demand mobility, be part of the Operations team, and contribute to a fast-paced, mission-driven environment.

Responsibilities include scheduling rides, providing phone and email support, and prioritizing customer satisfaction while resolving issues as the final decision-maker for escalations.

Qualifications

• Empathetic and effective communicator who supports people over the phone.
• Calm under pressure and able to think on your feet.
• Willingness to learn and commitment to great service.

Responsibilities

• Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, delivering smooth and efficient customer experience
• Provide prompt, supportive assistance to drivers and passengers via phone and email.
• Triage live operational issues and prioritize customer satisfaction.
• Act as final decision-maker for escalated live support issues.

Job description

Via is seeking a Customer Support Agent to serve as the human connection between our technology and riders/drivers, helping hundreds of thousands of users daily. You will support on-demand mobility, be part of the Operations team, and contribute to a fast-paced, mission-driven environment.

Responsibilities include scheduling rides, providing phone and email support, and prioritizing customer satisfaction while resolving issues as the final decision-maker for escalations.