Customer Service Representative

RiverPark Ventures; Tulare (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Onsite work five days a week

Growth opportunities

Equal opportunity employer

Job summary

RiverPark Ventures in California is seeking a Customer Service Representative to connect Via’s technology with riders and drivers. You’ll manage daily operations, schedule rides, and provide prompt assistance by phone and email as part of the 24/7 operations team.

Thrive in a fast-paced environment with strong communication skills. A remote/on-site hybrid is not indicated; this role is onsite five days a week with growth opportunities and a starting rate of $22 per hour.

Qualifications

• Able to make sound decisions across multiple tasks in fast-paced environments.
• Empathetic and effective communicator with a customer-first mindset.
• Tech-savvy and able to learn new software quickly.
• Calm under pressure with a willingness to learn and provide excellent service.
• Team player ready to collaborate across cross-functional teams.

Responsibilities

• Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, delivering a smooth and efficient customer experience.
• Provide prompt, supportive assistance to drivers and passengers by phone and email.
• Triage live operational issues and prioritize actions to maintain customer satisfaction.
• Leverage product knowledge to make ad hoc decisions on escalated live issues.
• Grow with tasks and responsibilities, increasing compensation as appropriate.

Skills

Empathetic communicator

Tech savvy

Calm under pressure

Fast learner

Team player

Ownership

Flexible schedule

Problem solving

Customer service oriented

Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Customer Service Representative, TCRTA at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You\'ll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

What You’ll Do:

• Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, delivering smooth and efficient customer experience
• Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
• Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
• Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.

Who You Are:

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Tech savvy, able to learn new software and adapt to changes
• An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
• Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
• Proactive, Observant, and keen to improve: if something\u2019s not working, you come up with a better way while being able to anticipate and prevent problems before they start
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
• Ownership mentality: take full responsibility for delivering great service to customers
• Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.

What We Offer

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $22/hour
• This is a 5 day/week onsite position. Flexible availability, including evenings, weekends, and holidays, is required.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.