Tier 2 Windows & Mac Support — Onsite in Reston, VA

Astor-; Reston (VA); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plan with employer contribution

Paid holiday, vacation, and sick leave

Metro-check program

Tuition reimbursement

Job summary

Astor & Sanders Corporation in the Reston, VA area is seeking a Tier 2 Windows Support Specialist to join our onsite IT team. The role provides hardware and software support for Windows and Mac desktops and printers, with emphasis on resolving complex incidents.

Candidates should have 3+ years of related experience, a CompTIA A+ Apple support certificate preferred, and strong problem-solving, documentation and communication skills. The salary range posted is $50,000–$64,000 annually.

Qualifications

• 3+ years related experience.
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaborative and communication skills, both written and verbal.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

3+ years related experience

Problem-solving

Documentation

Communication

Windows operating systems

Microsoft Office Suite

Education

CompTIA A+ Apple support

Job description

Astor & Sanders Corporation in the Reston, VA area is seeking a Tier 2 Windows Support Specialist to join our onsite IT team. The role provides hardware and software support for Windows and Mac desktops and printers, with emphasis on resolving complex incidents.

Candidates should have 3+ years of related experience, a CompTIA A+ Apple support certificate preferred, and strong problem-solving, documentation and communication skills. The salary range posted is $50,000–$64,000 annually.