Mac & Windows IT Support Specialist — Onsite, Menlo Park

Job Details; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

PTO & holidays

Health & Dental Insurance

Retirement Plan

Pre-Tax Benefits

Wellness & Work-Life Support

Professional Development

Performance Bonuses

Life & Disability Insurance

Job summary

Astor & Sanders Corporation in Menlo Park, CA seeks a Tier 2 Mac Support Specialist to provide expert hardware and software support for Windows and Mac desktops and laptops onsite.

You will configure, test and install printers and scanners, apply BIOS updates, manage file shares and permissions, and document service requests while delivering exceptional user assistance and collaborating with IT colleagues.

Qualifications

• 2-4 years of related experience.
• 6 months vocational certificate (CompTIA A+ Apple support) preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting current iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaborative and communication skills, both written and verbal.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Windows support

macOS support

iOS support

Office Suite

Problem solving

Documentation

Communication

Education

CompTIA A+ Apple support certificate

Job description

Astor & Sanders Corporation in Menlo Park, CA seeks a Tier 2 Mac Support Specialist to provide expert hardware and software support for Windows and Mac desktops and laptops onsite.

You will configure, test and install printers and scanners, apply BIOS updates, manage file shares and permissions, and document service requests while delivering exceptional user assistance and collaborating with IT colleagues.