Onsite Tier 2 Mac & Windows IT Support - Menlo Park

Astor & Sanders; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

PTO & Holidays

Health & Dental Insurance

Retirement Plan

Pre-Tax Benefits

Wellness & Work-Life

Professional Development

Performance Bonuses

Life & Disability Insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 2 Mac/Windows Support Specialist for an onsite role in Menlo Park, CA. The candidate will provide hardware and software support for Windows and Mac desktops, configure printers, and image devices for deployment.

Required 2-4 years of related experience and a vocational certificate (CompTIA A+ Apple support) preferred. Competitive benefits are offered alongside a salary range of $65,000 to $73,000 annually.

Qualifications

• 2-4 years related experience.
• Experience with Windows and macOS environments.
• Vocation technical certificate is preferred (CompTIA A+ Apple).
• Excellent problem-solving and communication skills.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Windows support

macOS support

Printer support

Troubleshooting

Documentation

Communication

Education

CompTIA A+ Apple support

Tools

Microsoft Office Suite

Job description

Astor & Sanders Corporation is seeking a Tier 2 Mac/Windows Support Specialist for an onsite role in Menlo Park, CA. The candidate will provide hardware and software support for Windows and Mac desktops, configure printers, and image devices for deployment.

Required 2-4 years of related experience and a vocational certificate (CompTIA A+ Apple support) preferred. Competitive benefits are offered alongside a salary range of $65,000 to $73,000 annually.