Onsite Telecom & IT Technician for Facilities

Shawntech-Communications-Inc; Caldwell (OH); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Shawntech-Communications-Inc is seeking a versatile Telecommunications Technician to service inmate technology systems within a correctional facility. The role includes phones, video visitation systems, and inmate tablets, with daily data entry and direct interaction with facility staff and customers.

Ideal candidates have 2+ years in telecom, strong customer service, and the ability to work independently on site, while maintaining safety and compliance across all interactions.

Formación

• 2+ years in telecommunications including installation, repair and troubleshooting of inmate systems.
• 2 years of computer/network installation and repair experience.
• High School Diploma or GED; some college preferred.
• Excellent customer service and communication skills.
• Basic computer skills; able to pass background screens.

Responsabilidades

• Troubleshooting, correcting, and servicing inmate technology systems.
• Maintain, repair, and operate onsite telecom hardware, networking hardware/software, access points, and wiring.
• Address basic telephone repair and maintenance needs of the facility.
• Meet service requirements as set by the customer contract.
• Build and maintain relationships with facility personnel and customer contacts.
• Interface with correctional personnel, vendors, and contractors to resolve problems.
• Monitor time and control service-related expenses.
• Deliver services promptly to ensure optimal system performance.
• Provide onsite instruction and training for site personnel as necessary.

Conocimientos

Telecommunications

Customer Service

Data Entry

Communication Skills

Self-motivation

Educación

High School Diploma or GED

Some college courses preferred

Herramientas

Wi-Fi Access Points

Telecommunications Hardware

Networking Hardware

Fiber optic knowledge

Descripción del empleo

Shawntech-Communications-Inc is seeking a versatile Telecommunications Technician to service inmate technology systems within a correctional facility. The role includes phones, video visitation systems, and inmate tablets, with daily data entry and direct interaction with facility staff and customers.

Ideal candidates have 2+ years in telecom, strong customer service, and the ability to work independently on site, while maintaining safety and compliance across all interactions.