Corrections Telecom Systems Technician

ShawnTech Communications, Inc.; Richmond (VA); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

ShawnTech Communications, Inc. seeks a dependable technical professional to support inmate technologies, including phones, video visitation, and inmate tablets. You will perform daily data entry and work independently within a correctional facility while coordinating with staff and partners.

The role requires troubleshooting, maintenance of telecom and networking hardware, and timely resolution of issues to meet contract requirements. Strong communication is essential.

Formación

• 2+ years in telecommunications including installation, repair, and troubleshooting of inmate communication systems.
• 2 years of experience with computer/network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• Must pass criminal background screenings.
• Some college coursework preferred; high school diploma or GED required.
• Experience with wireless networking and cabling; fiber optic knowledge is a plus.

Responsabilidades

• Troubleshoot and service inmate technology systems and related devices.
• Maintain and operate onsite telecommunications hardware, networking gear, APs, and wiring.
• Address basic telephone repair and maintenance needs.
• Meet service requirements per customer contract.
• Build relationships with facility personnel, customers and vendors to resolve issues.
• Monitor time and control service-related expenses.
• Deliver services timely to ensure high system performance and satisfaction.
• Provide onsite instruction and training for site personnel; handle kiosk money collection prep for armored pickup.

Conocimientos

Telecommunications

Troubleshooting

Installation & repair

Customer service

Data entry

Educación

High School Diploma or GED

Herramientas

Wi-Fi/Access Points

Fiber optic testing

Cable provisioning

Descripción del empleo

ShawnTech Communications, Inc. seeks a dependable technical professional to support inmate technologies, including phones, video visitation, and inmate tablets. You will perform daily data entry and work independently within a correctional facility while coordinating with staff and partners.

The role requires troubleshooting, maintenance of telecom and networking hardware, and timely resolution of issues to meet contract requirements. Strong communication is essential.