Onsite Corrections Tech & Systems Specialist

ShawnTech Communications, Inc; Capron (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a versatile telecom technician to support inmate technologies, including inmate phones, video visitation, and tablets.

The role requires data entry and the ability to work independently inside correctional facilities while coordinating with facility staff and partners. Ideal candidates have telecom wiring, hardware repair, and software application experience, excellent communication, and strong customer service.

Qualifications

• 2+ years telecom experience including installation, repair and troubleshooting of inmate communication systems.
• 2 years computer/network installation and repair.
• Pass criminal background screens.

Responsibilities

• Troubleshoot and service inmate technology systems.
• Maintain and operate on-site telecom hardware and networking gear.
• Address basic telephone repair and maintenance needs.
• Meet service requirements per customer contract.
• Build relationships with facility personnel and vendors.
• Monitor time and control service-related expenses.
• Provide onsite instruction and training as needed.
• Deliver timely services for optimal system performance.

Skills

Telecom installation

Telecom repair

Troubleshooting

Customer service

Data entry

Communication skills

Education

Diploma or GED

Tools

Access Points

Wiring & Cabling

Networking Software

Fiber optics

Job description

ShawnTech Communications, Inc. is seeking a versatile telecom technician to support inmate technologies, including inmate phones, video visitation, and tablets.

The role requires data entry and the ability to work independently inside correctional facilities while coordinating with facility staff and partners. Ideal candidates have telecom wiring, hardware repair, and software application experience, excellent communication, and strong customer service.