Onsite Corrections Telecom Technician

ShawnTech Communications, Inc; Warsaw (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a trustworthy telecommunications technician to support inmate technology systems at correctional facilities.

You will troubleshoot inmate phones, video visitation, and tablets, perform daily data entry, and work independently while coordinating with facility staff and contractors. Strong repair and maintenance skills, plus basic networking and software knowledge, are required.

Qualifications

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
• 2 years of experience with computer / network installation and repair
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred
• Exceptional customer service skills
• Basic computer skills
• Must be able to consistently pass criminal background screens.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Skills

Telecom experience

Computer maintenance

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Tools

Networking hardware

Wi-Fi Access Points

Job description

ShawnTech Communications, Inc. is seeking a trustworthy telecommunications technician to support inmate technology systems at correctional facilities.

You will troubleshoot inmate phones, video visitation, and tablets, perform daily data entry, and work independently while coordinating with facility staff and contractors. Strong repair and maintenance skills, plus basic networking and software knowledge, are required.