Onsite Inmate Tech & Telecom Specialist

ShawnTech Communications, Inc; Caldwell (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a dependable Telecommunications Technician to support inmate technology systems within correctional facilities.

You will troubleshoot, repair, and maintain inmate phones, video visitation, and tablet devices, while handling daily data entry and customer service tasks. The role requires hands-on work at facilities, strong communication with facility personnel and vendors, and a focus on timely problem resolution and service quality.

Qualifications

• 2 years of experience in telecommunications including inmate systems installation, repair, and troubleshooting.
• 2 years of experience with computer and network installation and repair.
• Strong communication and customer service skills.
• High School Diploma or GED; some college preferred.
• Able to pass criminal background screens.

Responsibilities

• Troubleshooting and servicing issues with inmate technology systems.
• Maintain, repair, and operate onsite telecom and networking hardware and wiring at facilities.
• Address basic telephone repair and maintenance needs for the facility.
• Meet service requirements as per customer contract.
• Build and maintain relationships with facility personnel, vendors, and contractors.
• Monitor time and control service-related expenses.
• Deliver services promptly to ensure optimal system performance and customer satisfaction.
• Provide onsite instruction and training for site personnel as necessary.

Skills

Communication skills

Customer service

Organizational skills

Interpersonal skills

Presentation skills

Basic computer skills

Education

High School Diploma or GED

Some college courses preferred

Tools

Inmate telephones

Video visitation systems

TTY/VRS Units

Wi-Fi Access Points

Networking hardware

Job description

ShawnTech Communications, Inc. is seeking a dependable Telecommunications Technician to support inmate technology systems within correctional facilities.

You will troubleshoot, repair, and maintain inmate phones, video visitation, and tablet devices, while handling daily data entry and customer service tasks. The role requires hands-on work at facilities, strong communication with facility personnel and vendors, and a focus on timely problem resolution and service quality.