Correctional Telecom & IT Technician I

ShawnTech Communications, Inc.; Virginia, United States, Northern America, Americas; Hybrid; USD 42,000 - 60,000; Full time

Job summary

ShawnTech Communications, Inc. seeks a technically versatile Telecommunications Technician to support inmate communication systems, including phones, video visitation, and tablets.

You will perform data entry and coordinate with correctional facility staff daily to ensure reliable service. Responsibilities include troubleshooting, maintaining onsite wiring and networking hardware, and providing on-site instruction.

Qualifications

• 2+ years of telecommunications experience including installation, repair and troubleshooting of inmate communication systems.
• 2 years of experience with computer/network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED; some college courses preferred.
• Must be able to consistently pass criminal background screens.
• Inmate telecom experience preferred.
• Experience with wireless networking and cabling is a plus.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate onsite telecommunications hardware and networking gear at facilities.
• Address basic telephone repair and maintenance needs of the facility.
• Meet all service requirements as set forth by the customer contract.
• Build and maintain relationships with facility personnel and customer contacts; coordinate with vendors and contractors.
• Monitor time and control service-related expenses.
• Deliver services promptly to ensure high system performance and customer satisfaction.
• Provide onsite instruction and training for site personnel as necessary.

Skills

Telecommunications

Customer service

Troubleshooting

Data entry

Communication

Education

High School Diploma or GED

Job description

ShawnTech Communications, Inc. seeks a technically versatile Telecommunications Technician to support inmate communication systems, including phones, video visitation, and tablets.

You will perform data entry and coordinate with correctional facility staff daily to ensure reliable service. Responsibilities include troubleshooting, maintaining onsite wiring and networking hardware, and providing on-site instruction.