Onsite Telecom & Inmate Tech Specialist

ShawnTech Communications, Inc; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ShawnTech Communications, Inc. in Richmond, VA, is seeking a reliable technical specialist to support inmate technologies, including phones, video visitation, and tablets. The role requires hands-on repair, data entry, and strong customer service within a correctional facility environment.

You will troubleshoot hardware and network issues, perform routine maintenance, and coordinate with facility staff to ensure timely resolutions and high-quality service delivery.

Qualifications

• 2+ years in telecommunications installation, repair, and troubleshooting.
• 2 years in computer/network installation and repair.
• Strong organizational and communication skills.
• Must pass criminal background checks.

Responsibilities

• Troubleshoot and service inmate technology systems.
• Maintain telecom and networking hardware, software, access points, and wiring.
• Address basic telephone repair and maintenance.
• Meet all service requirements per contract.
• Build relationships with facility personnel and vendors.
• Monitor time and control service-related expenses.
• Provide onsite instruction and training as needed.

Skills

Telecom troubleshooting

Customer service

Data entry

Onsite maintenance

Communication skills

Education

High School Diploma or GED

Tools

Wi-Fi Access Points

Networking hardware

Cable wiring

Fiber optic basics

Job description

ShawnTech Communications, Inc. in Richmond, VA, is seeking a reliable technical specialist to support inmate technologies, including phones, video visitation, and tablets. The role requires hands-on repair, data entry, and strong customer service within a correctional facility environment.

You will troubleshoot hardware and network issues, perform routine maintenance, and coordinate with facility staff to ensure timely resolutions and high-quality service delivery.