Onsite Inmate Telecom & Tech Specialist

Shawntech Communications; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Shawntech Communications in Richmond, VA area seeks a dependable telecom technician to install, repair, and support inmate communications systems at correctional facilities around Richmond. You will troubleshoot phones, video visitation, and Wi‑Fi access points, and perform daily data entry.

This role emphasizes self‑direction, strong communication with facility staff, and strict adherence to safety and security protocols. High school diploma and background screening are required.

Qualifications

• 2+ years of experience in telecommunications, including installation, repair, and troubleshooting of inmate systems.
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED. Some college courses preferred.
• Exceptional customer service skills.
• Basic computer skills.
• Must pass criminal background screens.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.
• Money handling. Kiosk collections. Collect funds from kiosk and prep for armored car pick-up.

Skills

Telecommunications

Installation

Troubleshooting

Customer service

Data entry

Background check

Education

High School Diploma

Tools

Networking hardware

Onsite wiring

Job description

Shawntech Communications in Richmond, VA area seeks a dependable telecom technician to install, repair, and support inmate communications systems at correctional facilities around Richmond. You will troubleshoot phones, video visitation, and Wi‑Fi access points, and perform daily data entry.

This role emphasizes self‑direction, strong communication with facility staff, and strict adherence to safety and security protocols. High school diploma and background screening are required.