Correctional IT & Telecom Technician I

ShawnTech Communications, Inc.; Lawrenceville, Capron (VA, VA); On-site; USD 42,000 - 60,000; Full time

Job summary

ShawnTech Communications, Inc. in Lawrenceville, VA is seeking a technically skilled technician to support inmate communications systems, including phones, video visitation, and inmate tablets.

This full-time role requires hands-on maintenance, data entry, and the ability to work independently within a correctional facility. You will troubleshoot systems, maintain networking hardware, and provide on-site training for facility staff.

Qualifications

• 2+ years in telecommunications including installation, repair and troubleshooting of inmate communication systems
• 2+ years of experience with computer/network installation and repair
• Strong organizational, interpersonal, presentation and communication skills
• Must pass criminal background screens

Responsibilities

• Troubleshoot and service inmate technology systems
• Maintain and repair onsite telecom hardware, networking gear, access points and wiring
• Address basic telephone repair and maintenance needs
• Meet service requirements per customer contract
• Build relationships with facility personnel and vendors to resolve onsite problems
• Monitor time and control service-related expenses
• Deliver services promptly to ensure high customer satisfaction
• Provide onsite instruction and training for site personnel

Skills

Telecom systems

Network installation

Troubleshooting

Customer service

Documentation

Education

High School Diploma or GED

Tools

Wi‑Fi Access Points

Civilian networking hardware

Job description

ShawnTech Communications, Inc. in Lawrenceville, VA is seeking a technically skilled technician to support inmate communications systems, including phones, video visitation, and inmate tablets.

This full-time role requires hands-on maintenance, data entry, and the ability to work independently within a correctional facility. You will troubleshoot systems, maintain networking hardware, and provide on-site training for facility staff.