Onsite Technology Services Manager — IT Operations Lead

Regions Bank; United States; On-site; USD 109,000 - 145,000; Full time

Job summary

Regions Bank seeks a Technology Services Manager to lead a team delivering help desk, desktop, or telecom services on site. You will direct policies, coordinate across technology departments, and drive incident resolution with minimal business impact.

Ideal candidates have 10+ years in technology operations leadership, experience with enterprise service management platforms such as ServiceNow, and a proven record of process improvement in regulated environments.

Qualifications

• Bachelor's degree in Computer Science or related field; 8 years of related experience.
• Or High School Diploma or GED with 12 years of experience.

Responsibilities

• Manages a team of associates providing support in one or more areas within technology services.
• Directs, establishes, plans, and implements the policies, processes, and procedures for team.
• Oversees the coordination between various technology departments to facilitate quick resolutions for requests.
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact.
• Monitors issues and keeps leadership updated.
• Manages the design, deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications.
• Provides strategies that focus on business initiatives and increasing overall customer satisfaction.
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite.
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services.

Skills

Leadership

Coaching & development

Team management

Analytical skills

Interpersonal skills

Time management

Communication skills

Problem solving

Education

Bachelor's degree in Computer Science

High School Diploma or GED with 12 years experience

Tools

ServiceNow

Microsoft Office

Job description

Regions Bank seeks a Technology Services Manager to lead a team delivering help desk, desktop, or telecom services on site. You will direct policies, coordinate across technology departments, and drive incident resolution with minimal business impact.

Ideal candidates have 10+ years in technology operations leadership, experience with enterprise service management platforms such as ServiceNow, and a proven record of process improvement in regulated environments.