Technology Services Leader: Service Delivery & Ops Excellence

Regions Financial Corporation; Swansea (IL); On-site; USD 109,000 - 145,000; Full time

Job summary

Regions Financial Corporation in Swansea, Illinois seeks a Technology Services Manager to lead a team that delivers help desk, desktop, and telecommunications support. The role emphasizes policy execution, cross‑department coordination, risk management, and continual improvement.

This onsite position requires a bachelor’s degree in CS or related field with extensive experience, includes incentive eligibility, and offers a market-driven compensation framework with opportunities for discretionary

Qualifications

• Bachelor's degree in Computer Science or a related field and eight (8) years of related experience.
• Or High School Diploma or GED and twelve (12) years of experience

Responsibilities

• Manages a team of associates providing support in one or more areas within technology services
• Directs, establishes, plans, and implements the policies, processes, and procedures for team
• Oversees the coordination between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps leadership updated
• Manages the design, deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
• Provides strategies that focus on business initiatives and increasing overall customer satisfaction
• Participates in continuous improvement projects on occasions
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

Skills

Team leadership

Analytical skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Microsoft Office

Self-motivation

Regulatory compliance

Problem solving

Education

Bachelor's degree in Computer Science or related field

High school diploma or GED with 12 years experience

Tools

ServiceNow

A+ Certification

CHDP

Job description

Regions Financial Corporation in Swansea, Illinois seeks a Technology Services Manager to lead a team that delivers help desk, desktop, and telecommunications support. The role emphasizes policy execution, cross‑department coordination, risk management, and continual improvement.

This onsite position requires a bachelor’s degree in CS or related field with extensive experience, includes incentive eligibility, and offers a market-driven compensation framework with opportunities for discretionary