Technology Services Lead — IT Operations & Service Excellence

Regions Financial Corporation

Little Rock (AR)

On-site

USD 109,000 - 180,000

Full time

8 days ago

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Financial Corporation in Swansea, Illinois seeks a Technology Services Manager to lead a team delivering help desk, desktop, and telecommunications support. You will shape policies, coordinate across TODD, and drive customer-focused improvements in a regulated environment.

The role emphasizes change management, risk controls, and continuous improvement, with in‑office work requirements and a strong leadership component.

Qualifications

Bachelor's degree in Computer Science or related field with 8 years of experience.
Alternative: High School Diploma or GED with 12 years of related experience.
A+ Certification for desktop service
Certified Help Desk Professional (CHDP) for help desk
1 year of leadership or supervisory experience
Certifications (HP, Lexmark, Cisco, etc.)

Responsibilities

Manages a team of associates providing support in one or more areas within technology services.
Directs, establishes, plans, and implements policies, processes, and procedures for the team.
Oversees coordination between technology departments to facilitate quick resolutions.
Facilitates problem resolution with minimal impact to operations.
Monitors issues and keeps leadership updated.
Manages design, deployment, maintenance, and upgrades of technology components.