Technology Services Manager

Regions Financial Corporation; Swansea (IL); On-site; USD 109,000 - 145,000; Full time

Job summary

Regions Financial Corporation in Swansea, Illinois seeks a Technology Services Manager to lead a team that delivers help desk, desktop, and telecommunications support. The role emphasizes policy execution, cross‑department coordination, risk management, and continual improvement.

This onsite position requires a bachelor’s degree in CS or related field with extensive experience, includes incentive eligibility, and offers a market-driven compensation framework with opportunities for discretionary

Qualifications

• Bachelor's degree in Computer Science or a related field and eight (8) years of related experience.
• Or High School Diploma or GED and twelve (12) years of experience

Responsibilities

• Manages a team of associates providing support in one or more areas within technology services
• Directs, establishes, plans, and implements the policies, processes, and procedures for team
• Oversees the coordination between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps leadership updated
• Manages the design, deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
• Provides strategies that focus on business initiatives and increasing overall customer satisfaction
• Participates in continuous improvement projects on occasions
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

Skills

Team leadership

Analytical skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Microsoft Office

Self-motivation

Regulatory compliance

Problem solving

Education

Bachelor's degree in Computer Science or related field

High school diploma or GED with 12 years experience

Tools

ServiceNow

A+ Certification

CHDP

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Technology Services Manager manages the day-to-day operations of a Technology Services team for help desk services, desktop services, or telecommunication services.

Primary Responsibilities

• Manages a team of associates providing support in one or more areas within technology services
• Directs, establishes, plans, and implements the policies, processes, and procedures for team
• Oversees the coordination between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps leadership updated
• Manages the design, deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
• Provides strategies that focus on business initiatives and increasing overall customer satisfaction
• Participates in continuous improvement projects on occasions
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree in Computer Science or a related field and eight (8) years ofrelated experience
• Or High School Diploma or GED and twelve (12) years of experience

Certifications/Licensures

For positions on the desktop service team:

• A+ Certification

For positions on the help desk service team:

• Certified Help Desk Professional (CHDP)

Preferences

• One (1) year of leadership or supervisory experience
• Relevantcertifications (i.e. HP, Lexmark, Cisco, etc.)

Skills and Competencies

• Ability to enhance the technical expertise of team via coaching and development
• Ability to learn additional systems as needed
• Ability to manage and lead a team
• Excellent analytical skills, detail oriented, and customer service skills
• Excellent interpersonal skills and ability to interact with all levels of management and associates
• Excellent organizational and time management skills
• Familiar with a variety of the technology concepts, practices, and procedures
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal and written communication skills
• Strong work ethic and self-motivation
• Understanding of and ability to interpret applicable rules, regulations, and industry guidance

Preferred Experience:

• 10+ years of technology operations or field services leadership experience
• 5+ years leading/managing geographically distributed teams
• Experience leading enterprise technology support organizations in a regulated environment
• Experience leveraging ServiceNow or similar enterprise service management platforms
• Experience leading workplace technology modernization and digital employee experience initiatives
• Proven leadership driving service excellence, operational resiliency, and continuous improvement

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are the following: Swansea, Little Rock, Indianapolis, St. Louis, Fort Worth, Austin, Dallas, Murray Kentucky, with a strong preference for Swansea, Little Rock, Indianapolis, St. Louis.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$109,002.30 USD

50th Percentile:

$144,750.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Location:

Swansea, Illinois

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.