Technology Services Leader - IT Operations & Help Desk

Regions Bank; Indianapolis (IN); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank seeks a Technology Services Manager to lead a team delivering help desk, desktop, and telecommunications support. You will direct policies, coordinate with TODD, and drive risk-aware operations that protect customer data and regulatory compliance.

Onsite in Indianapolis, the role emphasizes leadership, change management, and continuous improvement in a performance-driven, customer-focused bank technology environment.

Qualifications

• Bachelor's degree in Computer Science or related field and eight (8) years of related experience.
• Or High School Diploma or GED and twelve (12) years of experience.
• Certifications such as A+ or CHDP are preferred per team.
• Experience leading technology services in a regulated environment is desirable.

Responsibilities

• Manages a team of associates providing support in one or more areas within technology services.
• Directs, establishes, plans, and implements the policies, processes, and procedures for team.
• Oversees coordination between technology departments to facilitate quick resolutions for requests.
• Facilitates problem resolution with minimal impact to operations and customers.
• Monitors issues and keeps leadership updated on status and risk.

Skills

Leadership

Team management

ITIL/Service management

Cybersecurity

Stakeholder communication

Problem solving

Microsoft Office

Regulatory compliance

Change management

Mentoring

Education

Bachelor's degree in Computer Science or related field

High School Diploma or GED

Tools

ServiceNow

Windows Server

Active Directory

Job description

Regions Bank seeks a Technology Services Manager to lead a team delivering help desk, desktop, and telecommunications support. You will direct policies, coordinate with TODD, and drive risk-aware operations that protect customer data and regulatory compliance.

Onsite in Indianapolis, the role emphasizes leadership, change management, and continuous improvement in a performance-driven, customer-focused bank technology environment.