Onsite Technician

Socket.dev; New Palestine (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev is seeking an onsite IT support specialist to assist New Palestine School Corporation in Indiana, serving students, teachers, and staff with technical issues and classroom technology operations.

The role emphasizes clear communication, efficient troubleshooting, and accurate ticketing, with responsibilities including device deployment at the start of the year, imaging, software installation, inventory maintenance, and collaboration with leadership for timely updates.

Qualifications

• Provide Tier I onsite support for staff and students.
• Deploy devices at the start of the school year and collect 1:1 devices at year end.
• Imaging and software installations; maintain inventory.

Responsibilities

• Respond to school staff and student issues via ticketing system.
• Schedule and execute device deployment and collection.
• Troubleshoot and repair devices and peripheral equipment (iPads, MacBooks, Chromebooks, Windows PCs/Desktops).
• Collaborate with leadership to communicate ticket/status updates to school personnel.
• Maintain Five Star onsite service quality and participate in team meetings and trainings.

Skills

Communication skills

Troubleshooting

Onsite support

Ticketing system

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of New Palestine School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events