Onsite Technician

Inuplands; Greencastle (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Inuplands is looking for a dedicated individual for onsite technical support at Greencastle Community School Corporation. This role requires strong communication and troubleshooting skills, as well as the ability to adapt to a dynamic K-12 environment.

Key responsibilities include providing Tier I support, managing device deployments, and maintaining technology inventory. The ideal candidate is expected to collaborate closely with the Client Experience team and uphold a high quality of service.

Qualifications

• Must possess excellent communication and troubleshooting skills.
• Ability to prioritize requests and remain adaptable.
• Experience with device deployment and collection.

Responsibilities

• Provide Tier I onsite technical support.
• Schedule and execute device deployment and collection.
• Perform computer imaging and software installations.
• Troubleshoot and repair various devices.
• Maintain detailed troubleshooting notes in a ticketing system.

Skills

Excellent communication skills

Troubleshooting skills

Adaptability in dynamic environments

Tools

Ticketing system

iPads

Macbooks

Windows laptops

Interactive whiteboards

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Greencastle Community School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year.
• Perform computer imaging and software installations and maintain/re‑pair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and escalated problems to higher‑level technical support professionals when necessary, collaborating and communicating until problems are fully resolved.
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes.
• Uphold Five Star quality of service onsite while also actively participating virtually in weekly 1‑on‑1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events.