Onsite Technician

Five Star Technology Solutions; Greencastle (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Five Star Technology Solutions is seeking a candidate in Greencastle, Indiana to provide daily onsite technical support for end-users. This role primarily assists students, teachers, and administrators to ensure smooth technology operations.

The ideal candidate must excel in communication and troubleshooting, adapting to the dynamic needs of a K-12 environment. Responsibilities include scheduling device deployment and collection, troubleshooting various devices, and collaborating with school staff to maintain service quality.

Qualifications

• Excellent communication and troubleshooting skills are required.
• Experience in a dynamic K-12 environment is preferred.
• Ability to work within a ticketing system and document detailed troubleshooting notes.

Responsibilities

• Provide Tier I onsite technical support for school staff and students.
• Schedule device deployment and collection of 1:1 devices.
• Perform computer imaging, software installations, and tech inventory maintenance.
• Troubleshoot and repair various devices and peripheral equipment.
• Maintain communication regarding the status of tickets and technology changes.

Skills

Communication skills

Troubleshooting skills

Adaptability

Tools

Ticketing system

iPads

Macbooks

Chromebooks

Windows laptops

Windows Desktop PCs

Interactive whiteboards

Job description

Overview

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Greencastle Community School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment.

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events