Onsite Technician (Temporary)

Five Star Technology Solutions; Straughn (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Five Star Technology Solutions seeks an onsite IT support technician to service South Henry School Corporation. This contract role focuses on Tier I support, imaging devices, and software deployments for students, teachers, and staff.

You will troubleshoot a range of devices and collaborate with leadership to ensure timely, clear communications about ticket status, projects, and updates. Onsite presence is required with occasional virtual participation in team meetings.

Qualifications

• Experience providing Tier I onsite IT support in educational environments.
• Ability to image computers and perform software installations.
• Strong communication with students, teachers and staff.

Responsibilities

• Provide Tier I onsite technical support for South Henry School Corporation staff and students.
• Schedule and execute device deployment and year-end 1:1 device collection.
• Image computers and install software; maintain inventory and repair hardware as needed.
• Troubleshoot devices and peripherals including iPads, MacBooks, Chromebooks, Windows PCs, and interactive boards.
• Use ticketing system to document troubleshooting and escalate when needed, ensuring resolution.

Skills

Tier I support

Onsite IT support

Cross-platform support

Tools

Ticketing system

Imaging software

Device deployment

Job description

This position will be contracted through 12/31/2026, with the potential for extension.

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of South Henry School Corporation.

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and escalates problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events