Onsite Technician

Five-Star-Technology-Solutions; Roachdale (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Five-Star-Technology-Solutions is seeking an on-site technical support specialist to assist North Putnam Community School Corporation staff, students, and administrators. This highly visible role requires excellent communication and troubleshooting skills in a dynamic K-12 environment.

Responsibilities include Tier I onsite support, scheduling device deployment at the start of the school year, imaging, software installs, inventory maintenance, and repairing devices such as iPads, MacBooks,

Qualifications

• Excellent communication and troubleshooting skills in a K-12 setting.
• Ability to prioritize requests and adapt to a dynamic environment.

Responsibilities

• Provide Tier I onsite technical support for staff and students.
• Schedule and execute device deployment at the start of the school year and collection at year end.
• Perform imaging and software installations; maintain technology inventory.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, interactive whiteboards.
• Maintain detailed troubleshooting notes in the ticketing system and escalate as needed.
• Collaborate with leadership and client teams to communicate ticket status and technology updates.

Skills

Communication skills

Troubleshooting

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Putnam Community School Corporation .

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events