Onsite Technician

Five-Star-Technology-Solutions; Roachdale (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Five-Star-Technology-Solutions in Indiana is seeking an on-site IT support professional to assist North Putnam CSD and staff. The role focuses on rapid issue resolution, device deployment, imaging, and hands-on maintenance for classroom technology.

The candidate must communicate clearly, handle tickets efficiently, and collaborate with leadership to ensure timely updates and successful resolutions in a K-12 setting.

Qualifications

• Experience providing onsite IT support in a school or K-12 setting.
• Strong communication and problem-solving skills in high-visibility environments.
• Onsite support experience with student, teacher and administrator users.

Responsibilities

• Provide Tier I onsite technical support for staff and students.
• Schedule and perform device deployment at start of school year and collection at end of year.
• Image computers and install software; maintain hardware inventory.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, interactive whiteboards.
• Document troubleshooting steps in the ticketing system and escalate when needed.
• Collaborate with Onsite Services Leadership and Client Experience teams; communicate status to school personnel.
• Attend weekly meetings and company learning events to share updates and best practices.

Skills

Tier I support

IT troubleshooting

Device deployment

Imaging

Inventory management

Clear communication

Ticketing system

Tools

Ticketing software

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Putnam Community School Corporation .

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events