Onsite Technician

Five Star Technology Solutions; Roachdale (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Five Star Technology Solutions seeks an onsite IT support specialist to assist North Putnam Community School Corporation with daily end-user technical support for students, teachers, and staff.

The role emphasizes strong communication and troubleshooting in a dynamic K-12 setting, with responsibilities including imaging, software installs, and device deployment and repair.

Qualifications

• Experience providing Tier I onsite IT support in a K-12 or similar environment.
• Strong communication and problem-solving skills.
• Ability to manage and document issues using a ticketing system and collaborate with leadership.

Responsibilities

• Provide Tier I onsite technical support for the school staff and students.
• Schedule and execute device deployment at the start of the school year and collection of 1:1 devices at year end.
• Perform computer imaging and software installations and maintain technology inventory.
• Troubleshoot and repair devices and peripheral equipment (iPads, Macbooks, Chromebooks, Windows laptops/ desks, interactive whiteboards).
• Work within the ticketing system to maintain detailed troubleshooting notes and escalate when necessary, collaborating until issues are resolved.
• Collaborate with Onsite Services Leadership and Client Experience team to communicate status of tickets and updates to school personnel.
• Uphold Five Star quality of service onsite and participate in weekly 1-on-1s, team meetings, and learning events.

Skills

Onsite support

Troubleshooting

Communication

Ticketing system

Tools

Imaging software

Device deployment tools

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Putnam Community School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment.

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events