Onsite Technician

Five Star Technology Solutions LLC; Bedford (IN); On-site; USD 40,000 - 41,000; Full time

Job summary

Five Star Technology Solutions LLC is seeking an Onsite Technician in Bedford, IN to provide daily on-site technical support for students, teachers, staff, and administrators at North Lawrence Community Schools.

The role emphasizes strong communication, problem solving, and adaptability within a K-12 environment, including imaging, software installs, and inventory maintenance. Regional travel is not required as services are school-based.

Qualifications

• Provide Tier I onsite technical support for the school by responding to issues submitted by school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and 1:1 device collection at year end.
• Perform computer imaging and software installations and maintain repairable technology inventory.
• Troubleshoot and repair devices and peripherals including iPads, MacBooks, Chromebooks, Windows laptops/ desktops, interactive whiteboards.

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events

Skills

Communication

Troubleshooting

Onsite support

Device deployment

Tools

Ticketing system

Job description

Position

Onsite Technician

Location

Bedford, IN

Remote Status

On-Site

Job Id

194-534

# of Openings

2

Pay Range

$40,000 - $41,000 per year

Job Description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Lawrence Community Schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events