K-12 Onsite Tech Support Specialist

Five Star Technology Solutions LLC; Bedford (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Five Star Technology Solutions LLC in Bedford, Indiana, is seeking an onsite IT Support Technician to provide Tier I helpdesk support for North Lawrence Community Schools, including students, teachers, and staff. The role is based onsite and requires strong communication and troubleshooting in a dynamic K-12 setting.

You will deploy devices, image computers, install software, repair inventory, and escalate complex issues while keeping detailed notes in the ticketing system.

Qualifications

• Excellent communication and troubleshooting skills in a dynamic K-12 environment.
• Ability to prioritize requests and adapt to changing priorities.
• Strong collaboration across teams to resolve issues.

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by staff and students.
• Schedule and deploy devices at the start of the school year and collect 1:1 devices at year end.
• Image computers, install software, and maintain technology inventory.

Skills

Communication

Troubleshooting

Onsite support

K-12 environment

Tools

Ticketing system

Job description

Five Star Technology Solutions LLC in Bedford, Indiana, is seeking an onsite IT Support Technician to provide Tier I helpdesk support for North Lawrence Community Schools, including students, teachers, and staff. The role is based onsite and requires strong communication and troubleshooting in a dynamic K-12 setting.

You will deploy devices, image computers, install software, repair inventory, and escalate complex issues while keeping detailed notes in the ticketing system.