Onsite Technician

Inuplands; Milan (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Inuplands in Milan Community Schools, Indiana, seeks an on-site technical support specialist to assist students, teachers, and staff with daily IT needs. The role emphasizes clear communication, rapid troubleshooting, and reliable ticket documentation.

The position includes deploying devices at the start of the school year, imaging and software installations, inventory maintenance, and hardware repairs across iPads, MacBooks, Chromebooks, Windows laptops/PCs, and interactive whiteboards.

Qualifications

• Strong communication and troubleshooting skills are essential.
• Experience supporting end-users in K-12 environments is preferred.
• Ability to prioritize requests and adapt to a dynamic school setting.

Responsibilities

• Provide Tier I onsite technical support for the school staff and students.
• Schedule and execute device deployment at the start of the school year and collection at the end.
• Image computers and install software; maintain technology inventory.
• Troubleshoot and repair devices and peripherals (iPads, MacBooks, Chromebooks, Windows PCs, interactive whiteboards).
• Use the ticketing system to document issues and escalate as needed, communicating until resolved.
• Collaborate with Onsite Services Leadership and Client Experience teams on tickets and updates.
• Participate in weekly/Monthly team meetings and company learning events to uphold service quality.

Skills

Excellent communication

Troubleshooting

Prioritization

Tools

Ticketing system

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Milan Community Schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events