Onsite Tech Support Tech I – Austin (Windows & Mac)

Apex Systems; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Onsite in Austin

Health, dental, vision insurance

401K plan

Employee stock purchase program

Job summary

Everforth Apex Systems is seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise environment in Austin, TX. This onsite role involves resolving hardware, software, and connectivity issues for Windows and Mac users.

You will work with internal teams, create knowledge articles, and ensure timely resolution. Candidates with 1–2 years of experience and certifications such as A+ or CompTIA are encouraged to apply.

Qualifications

• 1–2 years of IT help desk experience.
• Experience supporting Windows and macOS in an enterprise environment.
• Familiarity with Office 365 and AWS basics.

Responsibilities

• Provide first-level technical support via phone, email, and in-person.
• Install, repair, and maintain PCs and related systems.
• Troubleshoot hardware, software, network, and peripherals in Windows and macOS.
• Manage support requests to ensure timely acknowledgment and resolution.
• Configure workstation hardware and software with limited guidance.
• Assist with security software updates and malware decontamination.
• Create and reference technical knowledge articles.
• Collaborate with internal teams to build relationships.

Skills

Customer service

Communication

Active listening

Multi-tasking

Teamwork

Problem solving

Tools

Active Directory

Office 365

AWS

macOS

Windows

Job description

Everforth Apex Systems is seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise environment in Austin, TX. This onsite role involves resolving hardware, software, and connectivity issues for Windows and Mac users.

You will work with internal teams, create knowledge articles, and ensure timely resolution. Candidates with 1–2 years of experience and certifications such as A+ or CompTIA are encouraged to apply.