Deskside IT Support Engineer MacApple Specialist Dedicated OnSite

Xperteks; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Xperteks in New York, NY is seeking a Windows/PC Help Desk Support for a full-time on-site role. You will support a client in a demanding MSP setting, delivering Windows technical support, desktop and hardware assistance, and proactive maintenance to ensure uptime and performance.

The role requires strong problem-solving, excellent communication, and the ability to document issues and solutions clearly for ongoing support. This is an on-site position in a fast-paced environment.

Qualifications

• Experience with Windows operating systems and general desktop support.
• Ability to troubleshoot and learn quickly in a fast-paced MSP environment.
• Proactive maintenance including backup solutions and documentation.

Responsibilities

• Provide general desktop, user and hardware support.
• Perform proactive system maintenance including backup solutions.
• Provide connectivity and troubleshooting support.
• Provide network and server support.
• Maintain clear communication and documentation of issues and resolutions.

Skills

Remote software technologies

VPN connectivity

TCP/IP LAN networks

Network troubleshooting

Windows troubleshooting

Printer troubleshooting

Microsoft 365

Cloud platforms

Critical thinker

Organized

Job description

Xperteks is looking to hire an Windows/PC Help Desk Support

This is a Full-Time On-Site position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows Technical Support position to support a client on a full-time basis on-site.

Candidate must be passionate about computers & technology and should be highly proficient in Windows Operating System. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

• Remote Software Technologies
• VPN Connectivity and TCP/IP LAN Networks
• General Network and Firewall troubleshooting
• Windows Troubleshooting
• Printer Troubleshooting
• Microsoft 365 and Cloud other various cloud platforms
• Critical Thinker
• Organized

Ideal Candidates Should Be Able To

• Provide general desktop, user and hardware support
• Provide proactive system maintenance including backup solutions
• Provide general connectivity and troubleshooting support
• Provide network and server support
• Provide good communication skills and documentation